Refund Policy

1. Introduction

This Refund Policy governs the refund procedures for all courses and programs offered by SkillStack Ventures Pvt. Ltd. through its platform https://skillstackhub.com. The policy is applicable to all learners who enroll in any paid course, program, certification, or training module provided by the company.

By enrolling in our courses, learners agree to abide by the terms and conditions stated herein. The policy is intended to establish a clear, fair, and transparent process for evaluating and processing refund requests, and is in alignment with SkillStack’s core values of learner satisfaction, ethical conduct, and educational accountability.

2. Refund Eligibility

Learners are eligible to request a refund under specific conditions outlined in this policy. Eligibility does not guarantee approval; every request is subject to internal verification, assessment, and compliance with stated obligations and timelines.

Refund requests must be made within seven (7) calendar days from the date of the learner's first live session or cohort onboarding session—whichever occurs earlier (referred to as the “Refund Window”).

Refunds will only be processed if the learner has complied with enrollment terms, attended sessions as required, and submitted the appropriate request with complete supporting documentation within the stipulated period.

3. General Conditions

• Refund requests must be made in writing and submitted through official channels, specifically to refunds@skillstackhub.com.
• Learners must provide their full name, enrollment ID, registered email address, course name, enrollment date, payment method, and a detailed reason for requesting a refund.
• Refunds are only processed to the original mode of payment. Requests for alternate refund modes will not be entertained.
• Processing of refunds may take up to 14 business days from the date of confirmation of refund eligibility.
• SkillStack reserves the right to decline a refund if the learner has breached any of the platform's policies or code of conduct.

4. Non-Refundable Circumstances

• The learner fails to attend live sessions or submit mandatory assignments.
• A substantial portion of the course content (including projects, live classes, or assessments) has been accessed or consumed.
• The learner is dismissed for academic dishonesty, plagiarism, behavioral misconduct, or violation of terms.
• Requests are made after the expiry of the Refund Window.
• Placement is not secured post-completion, unless explicitly promised in the enrollment agreement.

5. Documentation Requirements

• Refund requests must be supported by verifiable documentation such as proof of payment, attendance records, course access logs, communication with support or faculty, and other relevant material.
• Incomplete documentation may lead to delay or denial of refund.
• Learners may be asked to provide additional information or attend a virtual call to facilitate the assessment.

6. Refund Evaluation Process

• Each refund request will undergo a thorough review conducted by the internal refund review committee.
• This includes verification of attendance, course engagement, and validation of reasons provided.
• Learners will be notified of the outcome within 10 business days from the date of complete submission.

7. Exceptional Cases

• In rare or extraordinary cases such as natural disasters or other force majeure events, SkillStack may, at its discretion, consider exceptions.
• Supporting documents must be provided.
• These exceptions are evaluated on a case-by-case basis, and decisions by management will be final.

8. Policy Updates & Contact

• This refund policy may be revised from time to time. The most current version will always be available on our official website.
• For queries or concerns, please write to refunds@skillstackhub.com.
• Unresolved matters may be escalated through formal grievance redressal mechanisms as per applicable laws.